Our terms and conditions are as follows:

Terms & Conditions – Online Gift Delivery in Pakistan

1. Delivery Coverage & Availability

Same-day delivery is available in all major cities of Pakistan. For smaller cities and remote areas, delivery is available on the next business day only. The order form will automatically display the first available delivery date based on the selected city.

2. Payment Information & Order Processing

Customers must ensure that all payment details are accurate to avoid delays in order processing. For assistance regarding delivery options, payment issues, or terms and conditions, customers may contact our customer support team, who are committed to ensuring a smooth online shopping experience.

3. Billing, Currency & Charges

All transactions paid in U.S. Dollars (USD) are processed through our U.S. merchant bank account and will appear on credit card statements as Pakistan Gift Courier Inc.
All international and foreign currency transactions are billed in the customers local currency, as displayed on the website at checkout.

4. Order Confirmation & Customer Responsibility

Once an order is successfully placed, a confirmation email containing order details and the estimated delivery timeline will be sent. Customers are responsible for ensuring that all information provided including recipient details is correct to avoid delivery delays.

5. Right to Cancel Orders

PakistanGiftonline reserves the right to cancel any order under the following circumstances:

(a) Failure to provide requested customer verification

(b) Orders that do not pass internal security or fraud checks

6. Product Availability & Limitations

We strive to deliver the exact product ordered. However, due to factors beyond our control such as regional availability, supplier limitations, or seasonal constraints exact replication may not always be possible.

7. Product Images & Presentation Disclaimer

All product images are displayed for illustration purposes only. We deliver to over 88 cities in Pakistan, and product presentation may vary depending on the city and supplier. Despite visual variations, we fully guarantee the quality and quantity as mentioned on our website.

8. Substitution Policy

In the event of product unavailability, we reserve the right to provide substitute items of equal or higher value. Substitutions may include:

(a) Flower types or colors

(b) Cake flavors or sizes (e.g., one large cake replaced with two smaller cakes)

(c) Alternative suppliers

(d) Clothing, toys, or food basket items

9. Special Requests & Instructions

Customers may submit special delivery requests (such as preferred delivery time, cake flavor, or fruit selection) in the order form. These requests are not guaranteed, and failure to fulfill them does not qualify for cancellation or refund.

10. Same-Day Delivery Policy in Pakistan

Same-day gift delivery in major cities is available for orders placed before 2:00 PM Pakistan Standard Time.
During peak occasions such as Eid, Valentine’s Day, and Mother’s Day, same-day delivery may be offered subject to availability. Orders placed after 6:00 AM (Pakistan Time) may only be fulfilled if market supplies are available. Customers are advised to contact us via WhatsApp before placing same-day orders after this time.

11. Supply Constraints & Partial Deliveries

In case of supply shortages, we reserve the right to change flower colors or cake flavors and to deliver items in separate shipments, if required.

12. Quality Complaints, Replacements & Returns

We work with some of the best suppliers in Pakistan. If a customer is dissatisfied with product quality, they must contact us within 2 days of delivery, providing the order number and complaint details.

Refunds are not offered; only replacements may be approved

Returned items must be unused and in original condition

Complaints for food meals and Dunkin’ Donuts are not accepted, as these items cannot be pre-tested and are not eligible for replacement

13. Refund Policy

Refunds are only applicable if we fail to deliver the order on the selected delivery date.
If an order is delayed due to an incorrect address or phone number provided by the customer, no refund will be issued. The order will be redelivered the following day, and all freshness and quality guarantees will be void due to storage limitations.

14. Email Marketing & Mailing List Consent

By placing an order, customers agree to receive promotional emails and event reminders. We send approximately 6–7 emails per year, and every email includes an unsubscribe option.

15. Greeting Cards Policy

Greeting cards are subject to availability and may be replaced with an alternative printed message if unavailable.

16. Delivery Timings & Midnight Delivery

We do not offer time-specific deliveries. Standard delivery hours are from 11:30 AM to 8:30 PM, and in some cases may extend up to 9:30 PM (Pakistan Standard Time).
Midnight delivery in Pakistan is available at an additional charge of USD 7.

17. Friday & Sunday Delivery Notice

On Fridays and Sundays, deliveries may begin after 2:00 PM, as certain suppliers operate later on these days.
 

18. Cake Message Disclaimer

We understand that customers may wish to include personalized messages on cakes; however, we do not offer cake message writing. This decision is made to maintain product quality, as handwritten messages may contain spelling errors by vendors, involve the use of old icing that can negatively affect the taste of the cake, and may melt during transit, thereby compromising the overall appearance and presentation of the cake.